Privacy Policy
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Responsibility for your information
Scents Orbit is a Lagos-based online fragrance retailer operating scentsorbit.store.
We respect your privacy and collect information relevant to the services you request and the lawful operation of our business. Visiting our website or accepting order terms does not constitute consent to unsolicited marketing.
Information we process
Information you provide may include your name, email address, telephone number, account details, billing and delivery addresses, purchases and correspondence. For payment verification, we request your bank-transfer receipt.
We use relevant information to verify payment, fulfil orders, arrange delivery, administer customer accounts and send essential order or account communications. These uses are based on performing our agreement with you or taking steps at your request before a purchase.
Retention and security
Personal information in completed or refunded orders is scheduled for anonymisation two years after the order is created. Inactive customer accounts are scheduled for deletion after two years without recorded account activity.
You may request deletion of your personal information at any time. Requests are handled in accordance with applicable law, including any obligations that require us to retain particular information.
Connections with our website use HTTPS encryption. We take appropriate measures to protect personal information against unauthorised access, disclosure, loss or alteration.
Your rights and contacting us
Subject to applicable legal conditions, you may request access, correction, erasure, restriction or a portable copy of your information. You may object to processing, including direct marketing, withdraw consent where applicable and challenge significant decisions based solely on automated processing.
Contact Scents Orbit by email to exercise your rights or raise a privacy concern. Proportionate identity verification may be necessary. Requests will be handled without unreasonable delay and in accordance with applicable law.